MANAGED SERVICES

Total service and support. Total sense for your Unified Communications needs.

Staying competitive and connected in today’s “always on” marketplace requires the latest in communications. But keeping up with software upgrades, hardware enhancements and lightning-fast technological changes can be a time-consuming—and costly—cost of doing business. How do you ensure the system you buy or lease today won’t be obsolete tomorrow? By outsourcing your telecommunications needs with Co-nexus Managed Solution Program, you can minimize the risks and responsibilities associated with ownership and operation of today’s advanced systems while maximizing your communications investment.

Whether purchasing or leasing a system, it’s important to consider all the costs to operate it, not just the purchase price. In many cases, these costs can ultimately equal or exceed the original acquisition cost. With the Co-nexus Managed Solution Program, you know exactly what it will cost to maintain, operate and expand your system. These costs remain fixed for up to five years, ensuring your investment is protected. So instead of micro-managing your communications, you can focus your attention on running your business, secure in the knowledge that your requirements for an effective telecommunications system are being met, both now and in the future.
 
Co-nexus Managed Solution Program Benefits

Full Service and Warranty: Your fixed monthly payment includes full service, parts and labor for the full term of your lease—and the renewal term. When you sign your Co-nexus Managed Solution Program contract you know exactly what service will cost, without escalation, for up to five years.

Upgrade and Recast Flexibility: The day you purchase or lease a system, you lock yourself into that system’s capacity and technology. The Co-nexus Managed Solution Program protects you from obsolescence and the risk involved with potentially upgrading the system in the future as your company grows and market conditions or technology change. Should you need a new system due to technological advances introduced by Co-nexus that render your system obsolete, you can upgrade to a new system with no financial penalties or cancellation charges. The first contract is forgiven in its entirety. Co-nexus guarantees that the rates for your upgraded system will be the same as offered to other customers with the same system. Co-nexus will replace and/or upgrade your current system’s central operating unit and station equipment to an equal or larger capacity unit based on a newer technology providing additional features and capabilities, with the same or larger number of installed telephones. In addition, should you elect to add a substantial amount of our equipment to your system, we offer the ability to recast your Co-nexus Managed Solution Program to minimize the impact on your monthly payment.

System Software Upgrades: Any time during the term of the Co-nexus Managed Solution Program, you can request to upgrade to the latest production level of our advanced communications platform software at no additional charge. There is no limit to the number of times you can upgrade during the Co-nexus Managed Solution Program term or renewal period. This includes the communications platform software and the labor to install the software in the then current configuration.

Disaster Recovery Provision: A current copy of your system database will be maintained off-site at our offices. Should you have a catastrophic loss, the system and software are replaced and, with the current database maintained off-site, your system can be re-installed, reprogrammed and back in operation as quickly as your environmental conditions permit.

System Training: What good is advanced technology if no one knows how to use it? With Co-nexus Managed Solution Program, Co-nexus provides training on the use of your system to all of your employees throughout the entire term of your agreement. Any time you add new employees or someone just needs a refresher course, simply pick up the phone and call us. In addition, we provide System Administration training, along with reference material, on 15 common programming areas so you can make simple changes that may be required during day-to-day business.