As a call center, your connection to your customer base is the very center of your business. Co-nexus provides the software and equipment for call center solutions that help you meet the demands of your competitive environment.
Our team of specialized engineers and developers are experts in the technology needed by call centers. Co-nexus developed the call center call recording software brand CXM (Customer Experience Management) from the ground up to address these needs.
CXM: Leading Edge Call Center Solution
Customer Experience Management (CXM) is an industry-leading call center tool developed by the Co-nexus team of software designers and engineers. With CXM, you are able to better communicate with clients and automatically capture vital agent-customer interactions. CXM provides dynamic multimedia logging and reporting capabilities:
- Agent-customer interaction data including call and related PC activity
- Live monitoring tools
- Components for performance evaluation
- Training and coaching capabilities
- Customer satisfaction surveys
Click here to launch the CXM tour and find out more about how CXM can help your business with quality assurance and call recording.
With a combination of phone systems and call center- and PC-related software and equipment, Co-nexus can enhance your call center in ways you may have never imagined:
- Greater call center efficiency
- More effective and positive customer experience
- Extend your workforce with remote agents
- Convert your contact center to VoIP or IP-based telephony
- Utilize your call data for dispute resolution, order verification, training, and coaching
