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CASE STUDIES
GLOBELEQ

"A word about the service you have provided: it has been exceptional!"

Globeleq is an operating power company solely focused on the emerging markets of Africa, the Americas, and Asia. Launched in 2002 when the UK's CDC Group contributed both equity capital and its portfolio of power assets to the new enterprise, Globeleq safely provides clean, reliable electricity, creating sustainable returns and supporting the development of the electric power sector in the emerging markets.

With investments of over US$500 million, Globeleq is the fastest growing operating power company solely focused on the emerging markets of Africa, the Americas and Asia. Since 2002 the company has acquired more than 2,000 megawatts (MW) of generation capacity, reaching a total of over 2,800 MW in 21 projects in 16 countries. Globeleq is actively pursuing acquisitions, seeking to more than double its operating capacity.

We select stable power generations businesses with long-term power purchase agreements in growing emerging markets, positioning for expansion.

Building on the financial strength of our shareholder, CDC Group, we are actively seeking to raise capital from third parties and through the divestiture of non-strategic assets.

SITUATION
Globeleq is one of the world's fastest growing operating power companies. Since 2002 the company has acquired more than 2,000 megawatts (MW) of generation capacity in 16 countries and is continuing to actively pursue acquisitions, seeking to more than double its operating capacity. The company's telephony infrastructure could not keep up the pace with the growing global company. Globeleq required a system that was self-administrable due to a high level of internal relocations, and a system that was simple to use and operate.

SOLUTION
Co-nexus designed a highly scalable solution that would provide powerful global networking capabilities in the future. The solution was designed so that locations around the world could be seamlessly connected when the time was right. Co-nexus included a windows administration console. Co-nexus provided live trainers with a custom designed curriculum to ensure that all associates within the company had a full understanding of how to use the new technology on the first day of operation.

RESULTS
With the new system and the training that Co-nexus provided, Globeleq employees can now be more productive by taking advantage of the new technology. The Globeleq IT staff can make changes or updates on the fly to meet their dynamic requirements. Globeleq is no longer concerned about scalability. The system will grow as large as necessary to meet the future demands of this growing business. The solution selected can be deployed globally so that Globeleq can choose to standardize on the Co-nexus designed system.

 
QUALITY MONITORING – With CXM, you are able to better communicate with clients and automatically capture vital agent-customer interactions. Providing dynamic multimedia logging and reporting capabilities, Co-nexus' truly comprehensive software... read more...
SUPPORT
Lost your manual? Need technical assistance? Just have general questions about a Co-nexus product or service? Our Technical Assistance Center will take every action possible to ensure that requests are answered in a timely way and provide solutions.
CO-NEXUS CXM
The CXM scalable call recording software solution empowers contact centers and maximizes the experience clients receive through diverse functionality. read more...
 

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