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CASE STUDIES
QUANTA SERVICES

Quanta Services is a leading provider of specialized contracting services, delivering end-to-end network solutions for the electric power, telecommunications, broadband cable and gas pipeline industries. The company provides a comprehensive range of services, including the design, installation, maintenance and repair of virtually every type of network infrastructure. With more than 13,000 employees, major offices in 40 states, and field and support offices in all 50 states and Canada, Quanta Services has the manpower, resources and expertise to complete projects that are local, regional, national or even international in scope.

Since its inception, the company has focused on the vision of helping customers respond to the key dynamics that are driving industry development:

  • The convergence of products, services and facilities that deregulation and the growth in demand for bandwidth have created.
  • The aging electric power transmission and distribution network.
  • The need of energy and communications providers for efficient access to a comprehensive, capable and cost-effective set of end-to-end solutions.

Today, Quanta Services offers the country's broadest collection of the expertise and resources to create and maintain transmission infrastructure.

SITUATION
Quanta Services had reached maximum capacity on their existing headquarters system and needed room to grow. On a broader scale, the company has over 140 locations across the United States and was constantly challenged with managing countless vendor relationships, invoices for services, and different voice systems that would not network together. The company could not effectively administer the systems from a single location.

SOLUTION
After reviewing numerous vendors, Quanta Services chose Co-nexus. Co-nexus delivered an IP Telephony solution to satisfy the current growth requirements, plus the ability to serve as a central hub for all locations in the future, Quanta especially liked Co-nexus' ability to support them on a national basis.

RESULTS
Quanta Services has increased the system size in the corporate location to support the necessary growth. Users now have a more intuitive, empowering system available to them. Quanta was so pleased with the service and support from Co-nexus that they have contracted with Co-nexus for locations elsewhere in the United States and have signed a National Account Contract with guaranteed pricing anywhere in the nation. All systems deployed by Co-nexus can be networked to the corporate system when desired to increase communications between the field and corporate.

 
CONFERENCING & COLLABORATION – Give The People What They Want! When They Want! The Your Assistant Video / Data Collaboration module removes the complexity and cost of a hosted web conferencing solution and ties the Your Assistant voice connectivity... read more...
SUPPORT
Lost your manual? Need technical assistance? Just have general questions about a Co-nexus product or service? Our Technical Assistance Center will take every action possible to ensure that requests are answered in a timely way and provide solutions.
CO-NEXUS CXM
The CXM scalable call recording software solution empowers contact centers and maximizes the experience clients receive through diverse functionality. read more...
 

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