Co-nexus


Mitel Experts

 


Co-nexus is an exclusive business partner of Mitel and has been since 1991. We have highly trained, factory certified personnel with a single manufacturer focus. 100% of our help desk employees are Mitel certified and the average customer facing employee has better than 20 years of industry experience.

Mitel offers the industry’s broadest portfolio of business phone systems, collaboration and contact center solutions —both in the cloud and on premise. Mitel products include applications and mobility options that optimize businesses and make companies more productive. The innovative solutions help customers keep up with leading technology trends, like bring-your-own-device (BYOD), cloud-enablement and multi-channel communication.


CXM Experts

Call Recording and Quality Monitoring


Customer Experience Management. The CXM solution provides leading edge workforce optimization solutions for contact centers and enterprise corporate clients. CXM was developed based on a client request for a solution that was easier to use and less expensive than what was available on the market. Nearly 20 years later, CXM still focuses on an easy to use solution with a low total cost of ownership. Our intuitive interface and industry leading maintenance program keeps ownership simple, putting an end to surprise upgrade fees or large training costs for new employees. Let us show you the difference a customer focused company can provide.

  • Call Recording & Screen Capture
  • Quality Monitoring
  • Workforce Optimization
  • Speech Analytics
  • PCI Compliance
  • Performance Evaluation
  • Agent Coaching