Long gone are the days where you have to pick up the phone to communicate with a coworker. Now there are a variety of mediums to collaborate and connect within a business environment. If your customer has a question, you can easily use features like presence and instant messaging to get the answers they need. Unified Communications (UC) describes the integration of multiple platforms for an enterprise organization. Here are some of the ways UC helps businesses function more effectively:
- Presence allows you to view the status of each of your coworkers. You can see if they are on the phone or in the office by managing multiple statuses. You can also view if they are away from their desk or out of the office.
- Instant messaging allows you to quickly communicate from any device. You can also add people to form a group message in the event that you need to communicate to multiple users simultaneously. It helps reduce the number of emails you send and receive when you need something quickly.
- Integrated voicemail gives you the ability to check your voicemail on your email instead of having to listen to multiple messages to get to the one you want. If you need to forward the message to another user, it’s as simple as sending an email.
- Video conferencing is made easier by being able to call through your computer, tablet or cell. You can also share screens for better collaboration without having to set up a conference bridge.
With UC you do not have to sit next to someone to get work done. Overhead is reduced by allowing employees to work from home. If your business expands rapidly, you can easily add user licenses without having to build out more office space. More and more employees are looking to use their personal devices and UC can easily be installed on any computer, tablet, or mobile phone while integrating with your phone system for voice calls. Want to learn more? Check out this short video about Unified Communications from Co-nexus.