Co-nexus

Network Solutions

Government Entities and Digital Transformation

Business Phone Systems, Contact Center Solutions, Network Solutions, Call Recording, Unified CommunicationsCo-nexus Marketing
Digital Transformation for Government Entities

Government entities are oftentimes behind the curve when it comes to technology due to having a limited budget.

Many states are beginning to make changes to the way their customers can communicate by developing an app similar to Alexa and Siri. The goal is to make it voice interactive so the public can access services throughout the community. According to Strategic Partnership Inc in this article there will be an array of types of services from digital drivers licenses to municipal services.

The idea is that most people carry their cell phone all day, everyday. The app will be deployed for citizens to access services on any device at any time. Apps are changing the way people communicate by giving them access to businesses and organization at their fingertips. No longer is it necessary to have long voice calls when there are so many services that can be accomplished with online tools. Although many states are evalutating apps to automate services there are several municipalities who have already implemented it. 

So what exactly is digital transformation? Digital transformation applies technology to streamline business or organizational processes to create a more efficient and effective environment. You can read more about how to develop a strategy to make a better customer experience, how to create a better workspace using digital transformation. Co-nexus works with many municipalities and government entities to provide better communications. Learn more about how we specifically help the government industry in this article.

Five Things to Ask Yourself Before Buying a Phone System

Network Solutions, Business Phone SystemsCo-nexus Marketing

Buying a phone system is a major investment for any business. It involves changing the business communicates. Communication is key to retaining customers, maintaining vendor relationships and employees collaborating. Your calls are the lifeline of your business. As you evaluate a purchase of this size and scale, it’s important to consider how you plan to make the purchase, what functionality will work best for you and which vendor will you help provide the hardware, software and installation. Here are five questions to ask yourself before making a purchase:

  1. Does my business operate on a CapEx or OpEx budget? If your company is looking to make a capital expenditure, then bring it up at the beginning of evaluating vendors so they can recommend the right pricing. This can also help during negotiation and upfront costs. On the other hand, if you are looking to pay monthly and over a period of time, it may make sense to evaluate hosted or leasing options. Knowing how you would like to pay will help your vendors help you better.
  2. What do I need my phone system to accomplish? For some, being mobile and having the ability to switch effortlessly between a desk, cell phone and tablet will enable them to never miss an interaction. For others, having collaboration tools for their internal team is necessary to increase efficiency and produce more work in less time. Start with the end in mind by making a wish list of things you would like to see within your business.
  3. Who will support and troubleshoot when a problem occurs? Does your business have internal staff to support when a change needs to be implemented or do you have limited technical resources? Who will be responsible for acting as a liaison with your vendor? This is a critical factor in choosing the right vendor with the right support. If an administrative staff member is the person who handles anytime a voicemail or extension number needs changing, then your business may need a vendor with high availability when it comes to answering questions.
  4. How will we be able to implement with the least impact to daily operations? Implementations are time consuming and impactful. Will you need to hire an additional resource? How will you check
  5. How do I give my employees a competitive advantage? The world is changing and people expect immediate response. Do my people have the tools to be competitive in a quick paced world. Never miss a call and you’ll never miss a client.

Are you looking to make a purchase due to a move or renovation? We have a checklist that will help aid you in being prepared for carriers, communications and setting up the infrastructure. You can read more about it by clicking the button below.

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What Exactly is Digital Transformation?

Contact Center Solutions, Business Phone Systems, Unified Communications, Network Solutions, Call RecordingCo-nexus Marketing

Digital transformation is a new phrase being blasted around the technology world these days. Being that we were once digital in voice, then moved to VoIP and now we are talking all about digital again... the question is, what exactly is digital transformation? Digital transformation is the accelerated growth of automating business processes, competencies and models to leverage growth within an organization. We've decided to compile a list of things that are currently influencing digital transformation and how these things could impact your current initiatives:

  • CRM Fusion - With software defined networks growing at a rapid pace and SalesForce being used by millions of organizations, communications must be infused with the capabilities to integrate fully with a CRM platform. An automated record is created when a call is placed or answered, or an email is tracked and added to the record within an account in a CRM program. All of these actions created a centralized spot for customer interactions to be deposited. 
  • Mergers and Acquisitions - With companies buying, selling and merging major decisions must be made. How will we marry the two companies? How will we streamline the processes to create a unified company? What technology will stay and what will go? How will networks integrate? How will we train our staff? All of these questions are relevant when companies merge and need careful consideration.
  • Artificial Intelligence - As machines are taking over more and more physical actions, data is growing. As data grows, it's important to have places to store and be able to locate it at a later point. Artificial intelligence is changing the way companies function. Instead of their staff being comprised of worker bees, now they have to consider someone who can analyze and monitor quality.
  • Internet of Things - From homes being rewired with electricity to credit card transactions being processed now over tablets, the world is changing dramatically. The internet is connecting and then gathering information for our everyday habits. That data allows companies to produce products and services that give us more value. Just look at what Amazon did with Alexa - this product will allow you to talk to it and then turn lights on or off or change the thermostat. 
  • Microservices - Modular and application based programs that allow us to process information in smaller increments. Microservices are growing rapidly right now. From cell phone applications to video streaming, microservices are on the rise and affecting the way we purchase items. 

All of these movements in technology are shaping the transformation from physical to digital. Communication is being impacted by all five areas and we'd like to discuss more with you about how digital transformation affects your current processes. Want to learn more? Download our whitepaper on the Journey to Digital Transformation.

Is Free Wifi a Good Idea?

Network SolutionsCo-nexus Marketing

Wifi is available everywhere you look. You can easily login to many networks for free to utilize while you are eating lunch, having a cup of coffee or even waiting on an appointment. But is it really a safe option?

Is it harmful to your devices, files, and business? There are many risks associated with free wifi. You have to make sure you take the necessary precautions to protect your data when you are on an unknown network. Here are a few things to consider the next time you log on to free wifi:

  • Free wifi does not protect your device - It's easy to hack because it's on a shared connection with nothing in between your device and a hacker's device. Any device on a free wifi network is unsecured and accessible. This leaves you open to identity theft if you store credit card information, passwords, or social security information on your device.
  • Beware of malware -  A hacker can connect to your device and install malware on your computer if you use network file sharing. This will infect your computer and the hacker can easily steal data.

Loss of information or the infection of a virus can result in a huge impact to your company's bottom line. It threatens compliance regulations, such as, protecting customer information or payment information. It can also cause your IT team to to put in extra labor hours to fix the device. Finally, it add so much risk to revealing sensitive information.There are a few ways you can protect your devices and decrease the chances of losing valuable company information. These include:

  • Install sufficient anti-virus protection on all computers
  • Turn off sharing when off-site
  • Set up a VPN connection to access network files or applications
  • Turn off wifi when not in use

Are you curious about other ways to protect your infrastructure? We take the headache out of creating better business continuity. Reach out to us today and we'll make sure the right person is put in touch with you!

SD-WAN and the Impact on Voice Technology

Business Phone Systems, Unified Communications, Network SolutionsCo-nexus Marketing

Integrated networks are on the rise for this year. SD-WAN solutions allow technology to deploy and manage easily over multiple locations. SD-WAN (stands for software-defined wide area networks) allow branch locations to seamlessly connect via multiple connections to ensure optimal application performance. In short, it gives a company the opportunity to simplify their network and run applications through multiple carriers. Voice Technology is changing as more and more companies have hybrid and cloud environments along with an assortment of different types of users.

Some of these users are sitting at headquarters on the network while other users work in a remote location or a branch office. Providing a way to run voice on a software application opposed to legacy hardware based equipment offers more control from a management perspective. Here are three reasons to consider moving your voice communications to an application-based system:

  1. Resiliency – Voice virtualization provides multiple egress paths in the event a network or carrier connections fail.
  2. Application Focus – Moving voice to software provides a single pane of glass for centrally managing and configuring. This positively impacts how a company spends their time and resources.
  3. Flexibility – Regardless of location or network, all users can have the same features and benefits available to them through unified communications.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Manufacturing Companies

Network Solutions, Business Phone SystemsCo-nexus Marketing

With hundreds if not thousands of locations, manufacturing organizations spread geographically across an expansive region and oftentimes internationally. Anytime there are multiple locations, a variety of carrier services and communication systems are usually in play. In result, the IT team is left to implement and troubleshoot with limited resources. Being able to manage from a central location is a key for organizations to decrease operational costs. Here are a few ways Co-nexus helps our manufacturing clients:

  • Manage administration from a single pane of glass: Co-nexus can help make administration easy by giving you features with visibility to connect all sites and users from a single administration panel.
  • Carrier agnostic: Co-nexus can assist providing you service quotes for internet, dial  tone and SIP-trunking or network configurations and help review your existing services to help you get more out of what you are spending.
  • Single point of contact for troubleshooting: We can give you support when you need it most with our telecom experts on staff.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Distribution Companies

Business Phone Systems, Network SolutionsCo-nexus Marketing

With hundreds if not thousands of locations, being able to manage from a central location is a key for organizations to decrease operational costs Communications are key to provide customers, vendors and internal employees. Here are a few ways Co-nexus helps our distribution clients:

  • Design that provide centralized control and policies for multi-site location globally.
  • Designs are network agnostic which allows for a mix environment at each site.
  • Designs allow for a single pane of glass for administration which minimizes staff effort to manage.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps the Medical Industry

Business Phone Systems, Call Recording, Network SolutionsCo-nexus Marketing
How Co-nexus Helps the Medical Industry

The healthcare industry is on the rise and with so many departments, compliance regulations and moving parts - voice infrastructure and call recording can be cumbersome. From nurse triage, access centers, ambulance services and pharmacies to back end administrative needs - the list just goes on and on. Co-nexus has been helping customers streamline and integrate their telephony needs. Marrying the need to record for regulatory purposes and unifying all communications through a single platform creates a better way of doing business. Here are three ways Co-nexus helps out the medical industry:

  • Departments - Varying services a hospital system provides creates a variety of needs communication wise. A nurse triage is going to have different needs from an ambulatory service. A communication system that can meta-morph and adapt to all types of business needs creates a more efficient and profitable environment.
  • Administrative - Billing and collection services have specific requirements in regards to quality monitoring. Furthermore, hospital organizations have procedures around patient discharge records. It's important to ensure all procedures are being properly followed. That's where Co-nexus can assist! We can help your organization record all calls and give you monitoring tools that help coach your employees properly.
  • Compliance and Security - Maintaining HIPAA and PCI compliance is a need for all healthcare information for a medical organization to sustain. Being able to capture information, store it properly and find it in times of need is a must for the medical industry. Call recording and quality monitoring software can assist in our clients being able to protect information, while maintaining the records required for regulatory compliance. Our system is easy to use, adopt and helps you find the information when you need it the most.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Municipalities

Business Phone Systems, Call Recording, Contact Center Solutions, Network Solutions, Unified CommunicationsCo-nexus Marketing

Local governments and municipalities share unique purchasing requirements. Oftentimes, there are many decision makers and departments involved in making choices for the communication system. They also have limited budget and funding available. It's important to be able to work with a company with great experience and the ability to manage the project over an extended timeline. Co-nexus helps our government customers in a couple ways:

  • Experience - In the Dallas area, we have installed and maintain the following:  City of Rowlett, City of University Park, Town of Flower Mound, City of Terrell Police Department.  We have over 20 years of experience working with municipalities so we canshare how other cities are providing communications within their city.
  • Mitel is registered with the State of Texas with DIR and NJPA numbers - this provides a significant discount and also allows municipalities and school districts the ability to not have to bid projects because they have relationships already established with the State of Texas and NJPA.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps IT

Business Phone Systems, Unified Communications, Network SolutionsCo-nexus Marketing

The IT Director wears so many different hats these days. From being inventory control to managing multiple platforms and vendors. Multiple site locations with multiple phone systems can increase the amount of headaches an IT department handles. The more problems, the less time is spent on strategic moves within your business that can increase profitability. Co-nexus helps improve the bottom line in three ways:

  1. Single software based platform – One platform with easy to use features on any device.
  2. Get out of the hardware business – Because Mitel is a software based platform, the IT department doesn’t have to handle break fixes like traditional legacy phone systems. Updates are pushed remotely to the devices.
  3. Design and Support – Co-nexus has been in the phone business for over 25 years. We design all systems before shipping to ensure they work properly. Let us do the work so you don’t have the headache!

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Oil and Gas

Network Solutions, Business Phone Systems, Unified CommunicationsCo-nexus Marketing
How Co-nexus Helps Oil and Gas

Oil and Gas is one of the largest industries globally. Houston, TX is home of many headquarters to oil companies and stateside offices. This industry has its peaks and valleys with a dynamic market and growing needs. Co-nexus helps simplify technology within a very complex environment through unification, centralization and reduction in their communications services. Let’s look at a few ways we streamline technology for this complex business:

Global Unification of Communications

One of the things that makes this industry unique is the constant buying and selling of companies with various mergers and acquisitions. Larger enterprises purchase smaller entities creating a challenge to streamline how the two entities communicate (both internally and externally). Having multiple PBX and phone systems platforms, different service providers, and technical expertise to support the multiple models creates a pretty hectic environment. The frustration can quickly lead to disgruntled employees and have a huge impact on external communication with clients. By globally unifying both the subsidiary companies and mother ship, a business has the ability to run more efficiently to service their clients and maintain reliability during a dynamic business change.

Reduction of Recurring Carrier Costs

The Oil and Gas industry also faces the challenge of managing multiple bills, carriers, locations and types of services. Usually, networks of larger enterprises need redundancy, reduced latency and capacity all while encompassing resiliency on the communication side of things. Working with a single point of contact to help design a centralized network with multiple locations helps create a better network and reduce finger pointing. Ease some of your pain by working with Co-nexus to provide a design for rural, metro and international locations

Global Service and Support

Many oil and gas companies face another unique challenge of being in need of global support. Co-nexus has been in business for over 25 years deploying mulitiple locations on an internationally scale. We operate in both North America, South America, Asia, Australia, Europe and Africa. Furthermore, many of our clients have a presence in the Middle East due to the nature of the oil and gas industry. Being able to easily deploy and provide consistent support is a strong suit of Co-nexus.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!