Government entities are oftentimes behind the curve when it comes to technology due to having a limited budget.
Many states are beginning to make changes to the way their customers can communicate by developing an app similar to Alexa and Siri. The goal is to make it voice interactive so the public can access services throughout the community. According to Strategic Partnership Inc in this article there will be an array of types of services from digital drivers licenses to municipal services.
The idea is that most people carry their cell phone all day, everyday. The app will be deployed for citizens to access services on any device at any time. Apps are changing the way people communicate by giving them access to businesses and organization at their fingertips. No longer is it necessary to have long voice calls when there are so many services that can be accomplished with online tools. Although many states are evalutating apps to automate services there are several municipalities who have already implemented it.
So what exactly is digital transformation? Digital transformation applies technology to streamline business or organizational processes to create a more efficient and effective environment. You can read more about how to develop a strategy to make a better customer experience, how to create a better workspace using digital transformation. Co-nexus works with many municipalities and government entities to provide better communications. Learn more about how we specifically help the government industry in this article.