Co-nexus

Government

Government Entities and Digital Transformation

Business Phone Systems, Contact Center Solutions, Network Solutions, Call Recording, Unified CommunicationsCo-nexus Marketing
Digital Transformation for Government Entities

Government entities are oftentimes behind the curve when it comes to technology due to having a limited budget.

Many states are beginning to make changes to the way their customers can communicate by developing an app similar to Alexa and Siri. The goal is to make it voice interactive so the public can access services throughout the community. According to Strategic Partnership Inc in this article there will be an array of types of services from digital drivers licenses to municipal services.

The idea is that most people carry their cell phone all day, everyday. The app will be deployed for citizens to access services on any device at any time. Apps are changing the way people communicate by giving them access to businesses and organization at their fingertips. No longer is it necessary to have long voice calls when there are so many services that can be accomplished with online tools. Although many states are evalutating apps to automate services there are several municipalities who have already implemented it. 

So what exactly is digital transformation? Digital transformation applies technology to streamline business or organizational processes to create a more efficient and effective environment. You can read more about how to develop a strategy to make a better customer experience, how to create a better workspace using digital transformation. Co-nexus works with many municipalities and government entities to provide better communications. Learn more about how we specifically help the government industry in this article.

How Co-nexus Helps Municipalities

Business Phone Systems, Call Recording, Contact Center Solutions, Network Solutions, Unified CommunicationsCo-nexus Marketing

Local governments and municipalities share unique purchasing requirements. Oftentimes, there are many decision makers and departments involved in making choices for the communication system. They also have limited budget and funding available. It's important to be able to work with a company with great experience and the ability to manage the project over an extended timeline. Co-nexus helps our government customers in a couple ways:

  • Experience - In the Dallas area, we have installed and maintain the following:  City of Rowlett, City of University Park, Town of Flower Mound, City of Terrell Police Department.  We have over 20 years of experience working with municipalities so we canshare how other cities are providing communications within their city.
  • Mitel is registered with the State of Texas with DIR and NJPA numbers - this provides a significant discount and also allows municipalities and school districts the ability to not have to bid projects because they have relationships already established with the State of Texas and NJPA.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!