Unified Communications

How Unified Communications is Shaping the Business World

Unified CommunicationsCo-nexus Marketing
How Unified Communications is Shaping the Business World

Long gone are the days where you have to pick up the phone to communicate with a coworker. Now there are a variety of mediums to collaborate and connect within a business environment. If your customer has a question, you can easily use features like presence and instant messaging to get the answers they need. Unified Communications (UC) describes the integration of multiple platforms for an enterprise organization. Here are some of the ways UC helps businesses function more effectively:

  • Presence allows you to view the status of each of your coworkers. You can see if they are on the phone or in the office by managing multiple statuses. You can also view if they are away from their desk or out of the office.
  • Instant messaging allows you to quickly communicate from any device. You can also add people to form a group message in the event that you need to communicate to multiple users simultaneously. It helps reduce the number of emails you send and receive when you need something quickly.
  • Integrated voicemail gives you the ability to check your voicemail on your email instead of having to listen to multiple messages to get to the one you want. If you need to forward the message to another user, it’s as simple as sending an email.
  • Video conferencing is made easier by being able to call through your computer, tablet or cell. You can also share screens for better collaboration without having to set up a conference bridge.

With UC you do not have to sit next to someone to get work done. Overhead is reduced by allowing employees to work from home. If your business expands rapidly, you can easily add user licenses without having to build out more office space. More and more employees are looking to use their personal devices and UC can easily be installed on any computer, tablet, or mobile phone while integrating with your phone system for voice calls. Want to learn more? Check out this short video about Unified Communications from Co-nexus.


Prepare Your Communications for Hurricane Season

Unified CommunicationsCo-nexus Marketing

Hurricane season is here! With tropical storms, depressions and hurricanes brewing, it's important to take time to ensure you have a disaster recovery plan in place for your communications. Hurricane Ike damaged an estimated $29 billion properties according the The Storm Report. Hurricane Rita caused over 3 million residents to be evacuated according to Hurricane Science. The list of people, businesses and property affected by natural disasters is long and more storms will be added this year. Let's take a look at how you can improve redundancy in the event your business is hit.

  • If power fails your phone system still needs to work. By putting a secondary failover into a data center in a different region, you can ensure you are up and running through the course of an unexpected event. 
  • Think about how your employees will be able to communicate with one another if they have to work from home. Give them a way to be able to chat, email and talk from their personal devices with unified communications. They will still be able to conduct business through collaboration tools on their cell phones, tablets or personal computers. 
  • Consider cloud as a fail over. If you have an on-premise phone system, you can have cloud services enabled as a back up. If your main location goes down, within a few seconds your communication lines will switch over to the cloud. As soon as you regain connection back at headquarters, they can automatically switch back.

Having a backup plan in place for your communications can help minimize the loss of customers and allow your business to make it through a catastrophe. If you are looking for help strategizing some of the different options on the market, reach out to us and we'll do a free technology assessment. 

Managing Remote Employees to Increase Productivity

Unified CommunicationsCo-nexus Marketing

Having remote employees can help businesses grow without having to pay for overhead expenses that come with utilizing an office. Employees on the other hand save so much time by being able to avoid a daily commute which impacts their work life balance. Oftentimes, employees would prefer to be allowed to telecommute over getting a raise. But making sure that your team still stays connected and collaborates effectively requires having the right tools and management skills. Let's take a look at how to better manage remote employees:

  1. Give your employees technology that supports their communication - Start with the basics by giving your employees unified communication software. Unified communications give your employees multiple ways to use their various devices. It allows for them to instant message, email, share files, and use their devices as a soft phone.
  2. Talk to your team every single day - A key in managing your employees remotely is to stay connected with them. Entreprenuer talks about following up with them after meetings to give feedback. Ask them daily about what they are working on and how you can remove any barriers for them. 
  3. Have regularly scheduled meetings with face time - Use video conferencing to enhance your interactions for team meetings. Not only make it a point to meet as a group, but conduct one on one meetings individually regularly. This will allow more structure for your employees and help with them being able to bounce ideas off one another or you.

Make sure your team has what they need to get the job done effectively! Thinking about upgrading your phone system to make your employees more collaborative, check out this post on Five Things to Ask Yourself Before Buying a Phone System.

Important Factors in Developing a Mobile Strategy

Business Phone Systems, Unified CommunicationsCo-nexus Marketing
Important Factors in Developing a Mobile Strategy

If you didn't have a mobility strategy for your business in 2016, then 2017 is the year to make a plan and put it in action. As industry experts in mobility, Co-nexus and Mitel are here to help. To get you started, here are important factors to consider when creating (or refining) your mobility strategy:

  • The strategy must be mobile-centric, not just mobile enabled. Think of devices first.
  • Analyze the security, risk, and compliance factors involved. Some businesses must be more stringent than others.
  • When possible, enable remote workers to increase productivity and cut financial losses.
  • Team and project collaboration can and should be mobile-enabled.

Don't wait: developing a holistic, mobile-centric strategy will enable your company's existing business mission to be far more effective and make entirely new business strategies possible. Looking for more tips on making your workforce mobile? Check this webinar out!

How Co-nexus Helps Universities

Unified Communications, Business Phone Systems, Contact Center SolutionsCo-nexus Marketing
How Co-nexus Helps Universities

From large widespread campuses supporting a hundred thousand students to smaller private colleges, universities have specific needs that are unique in the communication world. They have users connecting on campus and off, professors and students who need to collaborate, and the rise of technology with younger students create a demand for cutting edge communication features. Being able to keep the personnel and students secure, while giving them features to help them better work together – is the goal of a communications systems. Here are 5 ways Co-nexus helps universities:

  1. Tablets, on campus computers, PCs and cell phones can all connect anywhere anyway.
  2. Collaborative solutions create a more efficient environment for faculty, research and students to work together whether they are on campus or online.
  3. Having features like being able to chat or text keeps the millennial generation on task and in constant communication with their professors and other students.
  4. Mass Media Notifications in the event of natural disaster, emergency or campus wide communication.
  5. Providing a unified communication system that is mobile friendly – why wait to get back to your desk or phone to answer a question or reach out to someone.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Municipalities

Business Phone Systems, Call Recording, Contact Center Solutions, Network Solutions, Unified CommunicationsCo-nexus Marketing

Local governments and municipalities share unique purchasing requirements. Oftentimes, there are many decision makers and departments involved in making choices for the communication system. They also have limited budget and funding available. It's important to be able to work with a company with great experience and the ability to manage the project over an extended timeline. Co-nexus helps our government customers in a couple ways:

  • Experience - In the Dallas area, we have installed and maintain the following:  City of Rowlett, City of University Park, Town of Flower Mound, City of Terrell Police Department.  We have over 20 years of experience working with municipalities so we canshare how other cities are providing communications within their city.
  • Mitel is registered with the State of Texas with DIR and NJPA numbers - this provides a significant discount and also allows municipalities and school districts the ability to not have to bid projects because they have relationships already established with the State of Texas and NJPA.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!

How Co-nexus Helps Oil and Gas

Network Solutions, Business Phone Systems, Unified CommunicationsCo-nexus Marketing
How Co-nexus Helps Oil and Gas

Oil and Gas is one of the largest industries globally. Houston, TX is home of many headquarters to oil companies and stateside offices. This industry has its peaks and valleys with a dynamic market and growing needs. Co-nexus helps simplify technology within a very complex environment through unification, centralization and reduction in their communications services. Let’s look at a few ways we streamline technology for this complex business:

Global Unification of Communications

One of the things that makes this industry unique is the constant buying and selling of companies with various mergers and acquisitions. Larger enterprises purchase smaller entities creating a challenge to streamline how the two entities communicate (both internally and externally). Having multiple PBX and phone systems platforms, different service providers, and technical expertise to support the multiple models creates a pretty hectic environment. The frustration can quickly lead to disgruntled employees and have a huge impact on external communication with clients. By globally unifying both the subsidiary companies and mother ship, a business has the ability to run more efficiently to service their clients and maintain reliability during a dynamic business change.

Reduction of Recurring Carrier Costs

The Oil and Gas industry also faces the challenge of managing multiple bills, carriers, locations and types of services. Usually, networks of larger enterprises need redundancy, reduced latency and capacity all while encompassing resiliency on the communication side of things. Working with a single point of contact to help design a centralized network with multiple locations helps create a better network and reduce finger pointing. Ease some of your pain by working with Co-nexus to provide a design for rural, metro and international locations

Global Service and Support

Many oil and gas companies face another unique challenge of being in need of global support. Co-nexus has been in business for over 25 years deploying mulitiple locations on an internationally scale. We operate in both North America, South America, Asia, Australia, Europe and Africa. Furthermore, many of our clients have a presence in the Middle East due to the nature of the oil and gas industry. Being able to easily deploy and provide consistent support is a strong suit of Co-nexus.

If you are anticipating changes within your business environment in the next twelve months, it’s a great time to reach out to us for a discussion. We can help you review your current services, provide network design for merging companies and start building a long term relationship to help your dynamic business. Reach out to us today and we’ll put one of our experts in touch with you!