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What is Digital Transformation?

Unified CommunicationsCrystal Jackson

Digital Transformation is a buzz word right now. As technology continues to advance, it’s being used more and more every day. Think about it, ten years ago fax machines were in almost any operating business. Fast forward to today many companies have shifted to e-fax or eliminated faxing all together by replacing faxes with scanned documents attached to email. As technology shifts, so does strategy. So what exactly is digital transformation? In simple terms, it’s the displacement of hard copy materials and physical labor to automated electronic processes and documents. Here are four ways digital transformation affections our lives:

  • Decision Making – Technology has allowed business to gather more data to help a company make better business decisions.
  • Automation – Manual labor is being replaced with automated processes. Take for instance how virtual assistants route calls instead of using a physical person.
  • Connectivity – Communication shifted to text, chat, web inquiries, email and voice messages instead of traditional phone calls.
  • Innovation – Products and services are being rendered to make humans access information quickly and more efficiently.

Want to learn more about digital transformation and how it affects communications or contact centers? Reach out to us and we'll put you in touch with an expert! Or download our whitepaper on The Journey to Digital Transformation.