CXM created a webinar on compliance for call recording. Ensuring compliance is a key concern for most organizations. This webinar will include a short overview, live demonstration of benefits of CXM software, and a Q&A session of how our software helps customers enforce regulatory compliance.
CXM Call Recording For A Better Customer Experience
This session will review best practices in call recording for your contact center. Better training, better coaching, and better processes. A Better Customer Experience.
Five Ways You Can Increase Mobility Within Your Workforce
This webinar talks about how you can increase productivity within the business through the use of collaboration tools. Let your employees get more work done no matter where they are located.
Five Ways Your Customers Can Contact You Without Picking Up the Phone
Co-nexus is hosting a webinar on different ways your customers can reach out to you without picking up a phone. Multi-media is shaping the communications worlds and we will share a few best practices on ways to connect to your clients. We will also showcase a live demo and host a Q&A session at the end. We look forward to seeing you there!
Five Contact Center Issues That Can Deflate Your Profits
Your contact center is the touch point that drives your customer experience. The costs associated with servicing your clients directly impacts the profitability of the product or service you provide. Understanding the cost of serving your clients and ways to minimize costs in the contact center are critical to effective management practices.