Workforce Optimization

Innovation, built on experience. That is what the Community workforce management solution is all about. For over a decade Community has been delivering one-of-kind features to the workforce optimization market. Our heralded Steps-to-Success deployment process accelerates the capture of benefits and drives unmatched return-on-investment.

Community originated all inclusive pricing and flexible portals for all roles and lowered the cost of entry and the cost of ownership for the contact center. Free, seamless, upgrades under standard maintenance are another industry first and just one more reason contact centers choose Community.

Technology partners and IT departments appreciate the open architecture, scalability and extensibility of Community. As a result of that design, Community could be installed in your center, tomorrow. Innovation, across the board, based on decades of workforce management systems and practices experience is redefining the workforce optimization arena. That is why Community is the product of choice for contact centers, leading industry consultants and technology partners.

  • Four tightly integrated portals for Agents, Administrators, Supervisors and Schedulers
  • IT Friendly; 100% Browser based, no Flash, no Java. Familiar Microsoft architecture. SQL Server, IIS, Enterprise installations in less than a day.
  • Tightly integrated bi-directional text message schedule adjustment capability
  • Easier, deeper, more reliable integration with over 20 different ACD manufacturers, no hidden fees
  • Fully Automated Overtime and Voluntary time off solicitation across multiple communications channels
  • Proven Steps to Success deployment process for rapid adoption
  • Highly experienced Professional Services and Help Desk team